Privacy Policy

Last updated: October 13, 2026

Prepared Passport connects travelers with vetted local guides. This page explains what information we collect, why, and what we do with it.

What we collect

Account: your email address, and your name and profile picture if you sign in with Google or Apple.
Guides: full legal name, phone number, Instagram handle, the place you guide, what you offer, languages, and the bio you write.
Verification: for guides, and for travelers on some bookings, an ID document and a selfie, checked by our identity provider (Stripe Identity). Guides also provide an official criminal record certificate.
Bookings and messages: requests, offers, chats, reviews, and reports sent through the app.
Payments: handled by Stripe. We never see or store your full card or bank numbers.
Basic technical data: cookies that keep you signed in and remember your language.

To run your account, match travelers with guides, process payments and payouts, and keep both sides safe (identity checks, background checks, ratings, reports, and the panic button).
To contact you about your account, bookings, or application.
We do not sell your personal information, and we do not use it for third-party advertising.

Travelers see a guide's first name, photo, Instagram, bio, languages, ratings, and verification badges. Guides see a traveler's first name, ratings, and verification badge.
Phone numbers are never shown to the other side. Chat happens inside the app.
Our team (admins) sees applications and verification results to approve guides and handle problems.
Service providers that run the app for us: Supabase (database and sign-in), Vercel (hosting), Stripe (payments and identity checks), and Google or Apple if you choose to sign in with them.
Authorities, only when the law requires it or someone's safety is at risk.

We keep your information while your account is active. Verification documents are kept only as long as needed to confirm who you are and to meet legal requirements.
You can ask us to delete your account and your information at any time.

You can see and update your information, ask for a copy of it, or ask us to delete it by emailing us. We answer within 30 days.

Last updated: October 13, 2026

Prepared Passport connects travelers with vetted local guides. This page explains what information we collect, why, and what we do with it.

Account: your email address, and your name and profile picture if you sign in with Google or Apple.
Guides: full legal name, phone number, Instagram handle, the place you guide, what you offer, languages, and the bio you write.
Verification: for guides, and for travelers on some bookings, an ID document and a selfie, checked by our identity provider (Stripe Identity). Guides also provide an official criminal record certificate.
Bookings and messages: requests, offers, chats, reviews, and reports sent through the app.
Payments: handled by Stripe. We never see or store your full card or bank numbers.
Basic technical data: cookies that keep you signed in and remember your language.

To run your account, match travelers with guides, process payments and payouts, and keep both sides safe (identity checks, background checks, ratings, reports, and the panic button).
To contact you about your account, bookings, or application.
We do not sell your personal information, and we do not use it for third-party advertising.

Travelers see a guide's first name, photo, Instagram, bio, languages, ratings, and verification badges. Guides see a traveler's first name, ratings, and verification badge.
Phone numbers are never shown to the other side. Chat happens inside the app.
Our team (admins) sees applications and verification results to approve guides and handle problems.
Service providers that run the app for us: Supabase (database and sign-in), Vercel (hosting), Stripe (payments and identity checks), and Google or Apple if you choose to sign in with them.
Authorities, only when the law requires it or someone's safety is at risk.

We keep your information while your account is active. Verification documents are kept only as long as needed to confirm who you are and to meet legal requirements.
You can ask us to delete your account and your information at any time.

You can see and update your information, ask for a copy of it, or ask us to delete it by emailing us. We answer within 30 days.